Shipping policy
Shipping Policy
Delivery & Shipping Policy
Last updated: March 29, 2026
Delivery Destinations
We currently ship to the following countries:
- United Kingdom
- Sweden
- Finland
- Denmark
- Norway
- Netherlands
- Germany
- Australia
- Mexico
- United States
- Austria
- France
- Italy
- Ireland
- Spain
- Belgium
- Poland
- Portugal
Processing Times
Orders are processed within 1–3 business days from the date of purchase, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Times
5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order details.
- Free standard shipping is available on all orders.
- Express shipping may be offered at checkout for faster delivery where available.
All shipping charges are clearly displayed before payment is completed.
Customs, Duties, and Taxes
United Kingdom
Orders shipped to the UK may be subject to import VAT and customs duties, depending on the order value and local regulations. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
European Union
Orders shipped to the EU may be subject to customs duties, taxes, or import fees depending on local regulations. These charges, if applicable, are the responsibility of the customer.
LUNAVARA LIMITED is not responsible for delays or additional costs caused by customs authorities.
Delivery Issues
We are not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control.
If your order appears delayed or missing, please contact us at info@shoplunavara.com.
Claims for missing packages must be submitted within 14 days after the estimated delivery date.
Ownership and Risk
Ownership and risk of loss pass to you once the order has been handed over to the shipping carrier, except where consumer protection laws provide otherwise.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@shoplunavara.com, including your order number and clear photos where possible.
We will arrange a replacement or refund in accordance with our return policy.
Legal Compliance
We comply with applicable consumer protection and distance selling regulations in the United Kingdom and the European Union.
Nothing in this policy affects your statutory rights.
Contact Information
LUNAVARA LIMITED 39th The Centre, 99 Queen's Road Central Central, Hong Kong
Company number: 78959386 Email: info@shoplunavara.com Phone: +44 7575 408946 Office hours: Monday – Friday | 8:00 AM – 8:00 PM